Return & Refund Policy

At Ganayara Vance, customer satisfaction is our priority.

1. Return Eligibility:

   • Returns are accepted only for damaged, defective, or incorrect products.

   • The product must be unused, unopened, and in its original packaging.

   • Requests must be made within 7 days of receiving the order.

2. Process:

   • Contact our customer care at info@ganayaravance.in with order details and photos of the issue.

   • Once approved, we’ll initiate a replacement or refund as per your preference.

3. Non-Returnable Items:
   Due to hygiene reasons, we cannot accept returns for opened skincare or personal care items.

4. Refund Timeline:
   Refunds are processed within 5–7 business days after approval, to the original payment method.

5. Shipping Costs:
   Return shipping costs are borne by the customer unless the product was received in damaged or incorrect condition.